Return Policy

OhIWantThat.Com wants to ensure that you are completely satisfied and happy with your purchase. We offer a 30 day return policy for items that are unused and unopened. Certain items are non returnable - please check the product page for information on whether your item is non returnable. Personal care items such as lotions, shampoos, creams, washes and ointments are non returnable. All furniture items are not returnable. If an item arrived damaged to you, or is missing parts or defective in manufacturing, OhIWantThat.Com will work with you to get any replacement parts that you need or a Return To Vendor Authorization, (as determined by the manufacturer).

 

You must obtain a Return Authorization number and write it outside the return box. Returns with no RA number will be refused. Allow 10 - 15 days for credits to be posted to your account. There is a 25% restocking fee on all returns. Shipping charges are non-refundable. Packages that are refused on delivery will be treated as returns and will be subject to 25% restocking fee.

Return Requests

If your item can be returned, email Returns to get a Return Number assigned to your return. OH I WANT THAT.Com will not accept any returns without a Return Number clearly marked on the return label. You can also contact our friendly Customer Care Representatives to request a Return Number.

Return Processing Time

Allow up to 7 business days for OHIWANTTHAT.COM’s warehouse to receive process and inspect the returned item. Any items received that do not have a Return Number clearly listed on the return label will be sent back to the recipient at the recipients cost. Any items received that do not meet the return qualifications as outlined in the return request will be sent back to the recipient at the recipient’s cost.

Credits and Refunds

All returns made by a gift recipient will be issued a store credit for the purchase price of the item only. All returns made by the Billing Party will be issued a refund back to the payment method used to place the order for the purchase price of the item only. Any and all shipping costs/charges, shipping surcharges, and/or any restocking fees are Non-Refundable.

CANCELLATIONS

OhIWantThat.Com works hard to ship out your order as quickly as possible. For this reason once an order is placed, we cannot guarantee that we will be able to cancel your order. Our Customer Care Representatives will try their best to assist you in trying to cancel your order, please email Support. If we are unable to prevent the shipment from being cancelled, please see our return policy for information on returning your product. Cancellation of an item(s) may change or void discounts or promotions currently appearing on your order.